Complete Service Outage: Power Failure at Primary Facility
Resolved
Sep 28, 2026 at 11:18pm UTC
Power has been fully restored by the utility provider, and all network connections, servers, and services are back online and operating normally.
We have verified that all web and game services have rebooted successfully and are stable. Thank you for your patience while we resolved this outage.
Affected services
Created
Sep 28, 2026 at 9:30pm UTC
We are experiencing a critical service outage across our entire infrastructure caused by an unexpected power cut at our primary data facility. Because the power loss impacts all local systems, all servers, cloud services, web applications, and game networks are currently offline.
The local utility provider is actively working to restore the power grid, with service estimated to return around 8:20 PM PET (01:20 UTC). Once power is safely restored, our systems will automatically reboot and we will verify that all services are operational. Thank you for your patience while we work through this interruption.
Affected services